Shielded VPNTwo separate things. Your traffic — the sites you reach, your DNS lookups, the contents of your connection — is not logged. The app does report a small amount of technical information about itself, listed in full in section 5. This policy keeps those two apart on purpose, because conflating them is how “no logs” claims stop being true.
1. Who we are
Shielded VPN (the “App”) is published by ROGO LTDA, registered at Calle 7 # 7-21, Riohacha, La Guajira, Colombia (“we”, “us”, “our”). We are the controller for the personal data described here.
Contact: privacy@shielded-vpn.com
2. The short version
| Data | Recorded by us? |
|---|---|
| Websites, apps and services you connect to | No. |
| DNS queries made while connected | No. |
| Contents of your traffic | No. It is encrypted and not inspected. |
| Session records tied to an identity | No. There is no identity to tie them to. |
| Email address, password, profile | No. The App has no accounts. |
| Device model, iOS version, app version | Yes. |
| Crash and error reports | Yes. |
| Pseudonymous installation identifier | Yes. |
| Subscription status and App Store receipt | Yes. |
| IP address | Processed in transit; see section 6. |
| Advertising identifier (IDFA) | No. Not requested, not used. |
3. What we do not log
We do not create, store or retain records of:
- the websites, domains, applications or services your traffic reaches;
- DNS queries or resolutions made while the VPN is connected;
- the contents of any traffic passing through the tunnel;
- bandwidth or session records associated with an individual user;
- your original IP address paired with a record of activity.
This is not a promise about what is technically possible on a network — it is a statement about what we record. Because no activity logs are produced, there is nothing of that kind for us to disclose, sell, lose in a breach, or hand over on request.
4. No account
The App has no registration, no login and no user profile. Access to paid features is verified against the App Store purchase on your device, through Apple. We never receive an email address, a password, or a name, because the App never asks for one.
5. What the app reports
Claiming to collect nothing at all would be inaccurate. The App includes a crash-reporting and analytics component, and a component that manages subscriptions. Between them, the following is processed:
Technical and diagnostic data
- Device model, iOS version, App version
- Language, region and coarse country, derived from the connection
- Crash logs, error reports and performance diagnostics
- A pseudonymous installation identifier that distinguishes one install from another, and is reset if the App is deleted and reinstalled
- Basic events about the App itself — for example that a connection was started or a screen was opened
None of this describes where your traffic goes. It describes the App: which version, on which device, and whether it crashed.
Subscription data
- App Store receipts and purchase validation
- Subscription status, renewal, cancellation and trial state
- The country of your App Store account, for pricing and tax
Payments are handled entirely by Apple. We never see your card number or full payment details.
Support correspondence
If you email us, we process your address and whatever you choose to tell us, for as long as it takes to resolve the matter and to keep a record of it.
6. IP addresses
Any network connection necessarily involves an IP address — that is how packets find their way back. Two things follow from this:
- On the VPN connection. Your IP address is used to carry the connection itself, and is not written to a log alongside a record of your activity.
- On the App's own requests. When the App contacts our analytics or subscription providers, they observe the IP address of that request. Our analytics provider uses it to derive an approximate country for statistics, and does not retain it in raw form as part of the reporting we receive.
7. No advertising or tracking
The App shows no advertising. It does not request Apple's advertising identifier (IDFA), does not present the App Tracking Transparency prompt, and does not track you across other companies' apps or websites. We do not sell personal data and we do not share it with advertising networks or data brokers.
8. Legal bases (GDPR)
- Performance of a contract (Art. 6(1)(b)) — operating the VPN service and managing your subscription.
- Legitimate interests (Art. 6(1)(f)) — keeping the App stable and secure, diagnosing crashes, preventing abuse of the service.
- Consent (Art. 6(1)(a)) — where consent is required for optional analytics. It can be withdrawn at any time.
- Legal obligation (Art. 6(1)(c)) — tax and accounting records relating to purchases.
9. Service providers
We use a small number of providers, under written data processing agreements and only for the purposes above:
| Provider | Purpose |
|---|---|
| Apple Inc. | Distribution of the App, payments, subscription management |
| Google (Firebase) | Crash reporting, error diagnostics and aggregate app analytics |
| Adapty | Validating App Store receipts and tracking subscription state |
| Third-party datacentre providers | Operating the exit servers that carry VPN traffic. These are located in Colombia, the United States and France. |
None of these providers receives records of your browsing, because no such records exist.
10. International transfers
Some of these providers are established outside the European Economic Area. Where personal data is transferred outside the EEA, we rely on the European Commission's Standard Contractual Clauses or on an adequacy decision. A copy of the safeguards in place is available on request.
11. Retention
- Activity logs — none exist, so nothing is retained.
- Crash and diagnostic data — up to 14 months, then deleted or aggregated.
- Subscription and billing records — for as long as tax and accounting law requires.
- Support correspondence — 24 months after the matter is closed.
12. Legal requests
If we receive a lawful request from an authority, we will respond as the law requires. What we can produce is limited by what exists: we hold no activity logs, no browsing history, no DNS records and no account details, so those cannot be produced regardless of who asks. We will not create new logging in order to satisfy a request without a valid legal obligation to do so.
13. Your rights
Depending on where you live, you may have the right to access your personal data, correct it, have it erased, restrict or object to processing, receive it in a portable format, and withdraw consent.
Write to privacy@shielded-vpn.com. Please note a practical consequence of having no accounts: with no identifier linking you to a record on our side, we often cannot locate data “about you” at all. For subscription records, your App Store order ID is usually the only workable reference.
If you are in the EEA or the UK you may also complain to your national supervisory authority. If you are in Colombia, you may contact the Superintendencia de Industria y Comercio (SIC), which supervises personal data protection under Law 1581 of 2012. If you are a California resident, you have the right to know, delete and opt out of sale or sharing — we do not sell or share personal information as those terms are defined by the CCPA/CPRA, and you will not be treated differently for exercising these rights.
14. Children
The App is not directed at children and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with data, write to us and we will delete it.
15. Security
VPN traffic is encrypted between your device and the exit server. Data exchanged between the App and our providers travels over TLS. Access to our systems is limited to the people who need it.
No system is perfectly secure. Keeping your device passcode-protected and your iOS version current does more for your safety than any single feature of this App.
16. Changes
Any updated version is posted on this page. Where a change is material, we will signal it in the App. If we ever begin collecting something not listed in section 5, this page will say so before that change takes effect.
17. Contact
ROGO LTDA
Calle 7 # 7-21
Riohacha, La Guajira
Colombia
Privacy: privacy@shielded-vpn.com
Support: support@shielded-vpn.com